Central Communications and South Coast Answering Service have been serving the nation from our two California locations—with a difference—for more than 50 years. We pride ourselves on being different! And those differences mean better service for you and your company.
Here’s why:
Short Hold Times: Excessive hold time is one of the most common complaints from call center clients. Callers sit on hold because of inadequate staffing. It’s that simple. While other call centers make guesses while scheduling their staff, we use the best scheduling software in the industry. Historical call data combined with future forecasting and individual Agent proficiency allows our XLScheduler software to accurately schedule the right number of Agents at the right time of day.
Highest Quality Staff: Not just anyone can work at Central Communications. Only 2% of all applicants are hired and only half of them complete our rigorous 4 week training program. Our Agent training program is second to none. All new hires are taught everything from call etiquette to call control and it doesn’t stop there. After completing the training program all Agents are monitored and evaluated monthly. Impeccable Customer Service:Our Management team is always available to assist you with fast and friendly service. All of our clients are important to us and you’ll see this if you ever encounter problems. Your call will be taken live or returned promptly. The manager will then resolve your complaint and take corrective steps so it never happens again.Feature
Rich Services: No expense was spared while equipping our Call Center with Startel’s Call Management Center (CMC). This SQL database driven system gives our Agents every tool they need to quickly and accurately handle your calls. You too will benefit from the features. From being able to access your messages online to communicating with our Agents via cell phone text messaging, we have the tools in place to make your life easier.
