Category Archives: Orange County Answering Service

Sci-fi Tech & Real Life

Here at Central Communications we are always monitoring new advances in the field of communications. People may think of us as some Lilly Tomlin operator at a giant switchboard but nothing could be further from the truth. We use high tech equipment and the most cutting edge technology to ensure our clients get their messages. In that vein, we love to research and see what is coming down the pike in technology.

Google Watch
Google Watch

Imagine a few of the gadgets and gizmos that you saw on TV or in movies when you were growing up. I remember watching shows like Dick Tracey where he spoke into his special transmitter/watch.

Star Trek and other science fiction programs used small sophistacted devices to transport people from one place to another. Those famous words like Beam me up Scotty, and medical tricorders that would diagnose and cure illnesses became iconic because of these complex contraptions with out of this world applications. While many of these devices are still in the development stages Professor  Bruce Dinkwater, an ultrasonics engineer at the University of Bristol, explained, “We have developed a device that allows us to use ultrasonic forces to move small objects like biological cells around to sort them or to assemble them.”

Ever since humans first started combining simple objects to make intricate machines it has been our imaginations that have produced very advanced concepts in the field of cloaking, energy shields, sonic screwdrivers, memory chips that save your thoughts, experiences and more. Now, here comes the part you might not believe. There are scientists around the world working to make these things a reality.

For example, on that well known British TV show Doctor Who they feature a handy device that uses sonic vibrations to unlock most any kind of door. There are already devices like this in the Research and development stages.  It may still be science fiction today, but keep looking; they might be for sale tomorrow.

Central Communications has a commitment to stay consistent with the level of service we offer our clients, the attorneys, doctors, personal trainers and online marketers. We are also excited about what the future has to hold and how we can use these new technologies to serve our customers!!

Pearl Answers @

answering service for attorneys,doctors,personal trainers, plumbers,electricians, virtual assistant

Woman Stretching in Bed with a Man Sleeping Beside Her

Answering Service Never Sleeps- But You Should!!

Central Communications operates 24/7. But we don’t work our operators 24/7. Are there any of you out there who wake up at five in the morning and work until one the next morning? Stop! You may not know this, but you are killing yourself slowly but surely. All of us at Central Communications believe that a good night’s rest (or a day’s rest if you are a night operator) is essential to maintain a productive work environment. Don’t believe me? Try getting a good night’s sleep for a couple of nights in a row, and get back to me on it.

Sleep studies by these researchers state:

“The first productivity studies were conducted by Ernst Abbe at the Zeiss lens laboratories in the 1880s. They indicated what every other productivity study has shown since: that, up to around 40 hours a week, we’re all pretty productive but, after that, we become less able to deliver reliable, cost-effective work. Why? Because when we get tired, we make mistakes-and the extra hours we put in are absorbed by correcting our errors. This is demonstrably true in industries like software coding, in which mistakes can cost a lot of time to put right. But it is equally true in manufacturing where more units of production also mean more flaws and waste.

Even though the data around productivity has proved pretty remorseless, humans have found the message hard to accept. It seems so logical that two units of work will produce twice the output. Logical but wrong. The critical measure of work isn’t and never should be input but output. What matters isn’t how many hours your team puts in, but the quality and quantity of work they produce.”

This is where the whole sleep thing comes in. Although we might all like to imagine that we can work happily through the night, once again the data’s all against us. Lose just one night’s sleep and your cognitive capacity is roughly the same as being over the alcohol limit. Yet we regularly hail as heroes the executives who take the red eye, jump into a rental car, and zoom down the highway to the next meeting. Would we, I wonder, be so impressed if they arrived drunk?

The reason sleep is so important is because fatigue isn’t simple. When we are tired, our performance doesn’t degrade equally. Instead, when you lose a night’s sleep, the parietal and occipital lobes in your brain become less active. The parietal lobe integrates information from the senses and is involved in our knowledge of numbers and manipulation of objects. The occipital lobe is involved in visual processing. So the parts of our mind responsible for understanding the world and the data around us start to slow down. This is because the brain is prioritizing the thalamus–the part of your brain responsible for keeping you awake. In evolutionary terms, this makes sense. If you’re driven to find food, you need to stay awake and search, not compare recipes.

After 24 hours of sleep deprivation, there is an overall reduction of six percent in glucose reaching the brain (that’s why you crave donuts and candy). However, the loss isn’t shared equally: the parietal lobe and the prefrontal cortex lose 12 to 14 percent of their glucose. And those are the areas we most need for thinking: for distinguishing between ideas, for social control, and to be able to tell the difference between good and bad.”

I’m an hopeful that  you are printing this out to show your workaholic friends and maybe even your employer by this point. At our company, we pride ourselves on our customer service, and without well-rested, alert personnel, we can’t give the best service. So read this blog again, and make sure you pass this on to friends, family, and everyone in your office. You could be saving lives with this revolutionary news . . . so what are you waiting for?

Businesswoman Wearing Phone Headset by a Computer

Central Comm Goes the Extra Mile

Good businesses foster respect, kindness, and go the “extra mile.” As an answering service, we not only take care of our customers, but our customers’ customers. Our corporate culture is one of service and going that “extra mile” for you.  Not only do we do our utmost and win awards for achieving customer satisfaction, we pass that level of customer satisfaction down to our customers’ customers. It is part of our mission.

When calls come in for our physicians, it is imperative that the folks calling in feel like we are taking steps to connect them with their doctors. The same goes for our attorney clients. Clients who are calling after normal business hours are usually calling because they have immediate needs–they are not generally calling to schedule appointments. These calls must be handled with extra care and delivered in the timeliest manner possible.

Moreover, the companies we manage reservations and dispatch services for receive so much more than just message taking: we have the ability to answer basic qualifying questions, and schedule appointments. The same goes for our personal trainers and seminar scheduling. Central Communications has sophisticated software in place which allows us to provide your customers with a seamless experience. We are constantly learning about the latest and greatest innovations. That’s how we provide you and your customers with the best service possible!

Female team leader and her successful team

Orange County Answering Services

Central Communications performs Call Center, Dispatch, Order Processing and Answering Services for one man shops to multinational companies, with offices all over the United States of America. In some instances we perform Virtual Assistant services and help with tasks for medium-sized companies in the Orange County, Riverside County and other California locations.

In fact,  with the technological advances available to the state of the art call center, we can now provide services to emerging industries in whole new ways.

As a case in point: we currently provide customer service for a number of web base businesses throughout the nation.  In the case of an on-line purveyor of fruit baskets, we provide the 800 number that appears on the home page and contact page of the site. Our live agents answer that line anytime it rings 24 hours per day, 7 days per week. We also handle reservations for an East Coast based company, and take seminar reservations for a company in the mid west.

No matter what time zone a caller is calling from, our computer aided live agents are ready to assist the customer with answers to common questions, or to help place an order.

Our systems allow our agents to quickly log-in to the shopping cart of an on-line store to help a client select the right product and complete the sale.

This is just one example of how our cutting edge 24/7 live answering service can assist businesses in emerging industries that did not even exist a decade ago.  If you have an online store and need a reliable source for 24/7 customer service, give us a call.  We would love to demonstrate how our service can pay for itself by converting business that may otherwise be lost.

Pearl Answers

Google's Glasses

Smartphone in Glasses?

Each morning when I wake up, I remind myself that every day is a gift and that new discoveries are waiting around the corner. I walk outside or log myself in to see what the world has to offer. Today was especially interesting because of this concept-idea that I came across. Google is apparently working on a Smartphone that can be worn as glasses. I can’t speak for those of you out there reading this blog, but I myself am anxiously awaiting the release of this product.

Google's Glasses

“The company on Wednesday unveiled a long-rumored concept called “Project Glass,” which takes all the functionality of a smartphone and places it into a wearable device that resembles eyeglasses. The see-through lens could display everything from text messages to maps to reminders. They may be capable of showing video chats, providing turn-by-turn directions, taking photos and recording notes — all through simple voice commands, according to a concept video produced by the company and released on YouTube.”Why is this concept such a big deal to me? Well, for one thing, I wouldn’t have to keep track of my phone and my glasses. Two, I would not have to stop and input information to get information–it would just appear before my eyes!

I, for one, cannot wait for this device to come out, but you all should remember that the proto-type of any new phone always has some minor bugs. Just be patient and “see” what this can really do for you ;-)

Answering Services and Business

I found this great quote today when I was searching for something meaningful to post this week. “No enterprise can exist for itself alone. It ministers to some great need, it performs some great service, not for itself, but for others.. or failing therein, it ceases to be profitable and ceases to exist. – Calvin Coolidge”

Central Communications Answering Service is what that quote is all about. We exist and flourish only in the service of other companies. Our “product” is service. Our service is to provide the highest quality of customer service to our customers for their customers. For our Attorney’s to know that 24 hours a day we are there to answer calls from their clients. For our physicians,we do the same. For 365 days out of the year, our highly trained and Award Winning Operators treat their business as if it was their own.

Central Communications has customers located all throughout the United States, and our main customer base is in Southern California. I would like to end this post with another great quote: “Look well to this day. Yesterday is but a dream and tomorrow is only a vision. But today well lived makes every yesterday a dream of happiness and every tomorrow a vision of hope. Look well therefore to this day. – Francis Gray

Live this day to it’s fullest…Thank you to our current customers, and welcome, come on in, to our new ones…

Pearl Answers


Business leaders taking an active role in education

Education has always been an important part of the  American fabric. The right to a free education is one of the founding principles of this great land.  Our kids are the future of this great country, and many great young minds are currently  attending our colleges and universities in order to make their way to the top of the business world someday. Here are a few guys who believe that schools should be taking better care of their students.

“The release is signed by Craig Barrett, former board chairman of the Intel Corporation; William Green, chairman and former chief executive officer of Accenture; and, Ed Rust, chairman and chief executive officer of State Farm; in their joint capacity as co-chairmen of the Business Coalition for Student Achievement. The coalition is part of the Business Roundtable, an association of chief executive officers of leading U.S. companies that has relentlessly pushed standardized test-based school reform for decades.

Here’s the statement, which shows that the coalition doesn’t think the bill is tough enough:

“The Business Coalition for Student Achievement, a coalition of leading CEOs, is pleased to see the Senate working in a bipartisan fashion to reauthorize the Elementary and Secondary Education Act. The legislation passed [last Thursday] by the Senate Committee on Health, Education, Labor, and Pensions includes such important provisions as ensuring state-driven college- and career-ready standards, reform of the lowest performing high schools, and additional language that was added in Committee on public school choice.”

Here in Orange County we rely on an extensive network of volunteers in our Elementary and High Schools to support Fundraising for sports, theater,band and other school activities. Many of those volunteers come from the ranks of the corporations located in Orange County. We thank them, and their families for the support of our schools, and we credit them for the fact that many of our schools are among the highest ranked in the country. Despite legislation that may or may not get passed at a National level, we strive for excellence in the Orange County School Districts..

Pearl Answers